FAQ

Refinishing

When should I refinish my siding?

The right time to refinish siding depends on a number of factors: its exposure to direct sunlight and the other elements, its colour and its geographical location. To ensure the longevity of your siding, be sure to check it on a regular basis. We strongly recommend that you visually inspect your siding at least once a year to make sure there is no bare wood. We also strongly recommend that you consult our Maintenance Guide and Staining Guide for detailed information before refinish your siding.

Which product do you recommend for refinishing my siding?

Maibec recommends using a 100% acrylic water based product. You will find in our Staining Guide several products recommended to refinish your siding.

Where can I buy products to refinish my siding?

Solid colours are available at most hardware stores. For our Natural tones or Spice Series siding, you can obtain the refinishing solution from Maibec. Simply go to your siding retailer, which will order the stain from Maibec for you. Please note that you will be required to provide proof of purchase for your Natural tones or Spice Series siding.

Products availability

Can I buy your products directly from Maibec?

You must buy our products from one of our many partner retailers, as we do not sell our products directly. To find the nearest retailer, visit our Dealer Locator.

What is the cost of your products?

You must contact a retailer to get the price of our products. To find the nearest retailer, visit our Dealer Locator. When comparing the prices of different products, make sure to take into account all costs of proper installation (fasteners, ventilation accessories, etc.) and delivery.

What is the delivery delay?

The delivery time varies between 1 to 4 weeks, depending on whether it is a custom order or a stock program order.

Installation

Do you recommend certified installers or painters?

You can find our Installation GuidesMaintenance Guide and Staining Guide on our website, which you can give to the contractor you decide to work with. Maibec does not have a list of recommended installers or painters, nor does it certify installers or painters. However

How can I make sure my siding is properly installed?

Our Installation Guides contain all the information you need to ensure your siding is properly installed. In doubt about how your siding has been installed, please refer to a certified building expert. Please note that Maibec warranties apply only if installation standards are met. To request an installation guide from a previous year, email us at tech@maibec.com or call 1 800 363-1930.

Products performance

Sap is seeping from the knots on my genuine wood siding. What should I do?

Sap is an inherent aspect of solid wood and seeping can sometimes occurs. Allow the sap to dry and gently remove it so as not to damage the stain. See the Maintenance Guide for all details.

My genuine wood siding is splintering. What should I do?

Splintering is an inherent aspect of solid wood and can sometimes occur. Gently remove the splint and protect the siding by applying touch-up stain to the exposed wood. For more information on how to properly touch-up our siding, see our Touch-up Guide.

What is the warranty on Maibec siding?

You can find all of our current warranties under the Support tab on our website. To request a warranty from a previous year, email us at tech@maibec.com or call 1 800 363-1930.

Tannin bleeds appear on my white cedar shingles. What should I do?

Tannin is the natural oil found in cedar that gives it outstanding resistance to fungal decay. It is rare in white cedar to ever see it appear, as it typically remains in the wood. It is a water soluble substance. However, tannin can appear in rare cases following intense periods of heavy rains and intense sun. Tannin in white cedar will not stain the surface, and will usually weather away within 8-12 weeks.

Colour choice

Do you offer advice on choosing a sealant colour, and where I can buy it?

Maibec does not offer a design service for colour selections. Sealant is available at most hardware stores.

Do you offer advice on choosing a colour?

Maibec does not offer a design service for colour selections. However, our portfolio offers plenty of ideas and inspiration for your project. You can also order a sample to see the how your chosen colour will look in real life. Ordering Maibec samples is quick, easy and completely free of charge. If you still aren’t sure of your colour choice, a local designer may be of help.

Where can I see a house in my chosen colour?

Because Maibec offers an unlimited choice of colours, it’s difficult to display homes in all our available colours. We also respect the confidentiality of our customers and do not disclose their contact information. However, our portfolio and our Facebook and Instagram pages offer plenty of ideas and inspiration for your project.

Didn’t find the answers to your questions in our FAQ? Call our technical service at 1 800 363-1930 or email us at tech@maibec.com. Our team will gladly answer your questions.